Privacy Policy

Who we Privacy Policy — Massari

Website: https://massaricb.com Instagram: @massari.cb Location: Egypt

Massari (“we”, “our”, “us”) respects your privacy. This policy explains what information we collect and how we use it when you visit our website or interact with us on Instagram or Facebook.

Information We Collect

When you place an order on our website or through Instagram/Facebook messages, we collect:

• Full name
• Phone number
• Delivery address and governorate
• Order details (product, size, color, payment method)

When you browse our website, standard technical information (such as IP address and browser type) may be collected automatically for security and performance purposes.

How We Use Your Information

We use the information you provide to:

• Process and deliver your orders
• Respond to your inquiries on Instagram, Facebook, or our website
• Provide customer support related to orders, returns, and exchanges
• Improve our products and services

Automated Messaging

We use an AI-assisted system to respond to customer messages on Instagram and Facebook. Conversations may be temporarily stored to maintain context during your chat. We do not use this data for advertising or share it with third parties for marketing purposes.

Data Sharing

We do not sell or rent your personal information. Your order details are shared only with:

• Our delivery partners, to fulfill and ship your order
• Payment providers, if you pay online (e.g. Instapay, credit card)

Data Retention

We retain order information for as long as necessary to fulfill orders, handle returns/exchanges, and meet our legal and accounting obligations.

Your Rights

You may contact us at any time to:

• Ask what personal information we hold about you
• Request correction or deletion of your information
• Ask questions about how your data is used

Contact Us

For any privacy-related questions, contact us at: massaricb@gmail.com or via Instagram DM: @massari.cb

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page.

Last updated: June 2026